Returns & Exchanges
At Rafael Interiors NYC, we take pride in our artisanal home collections; if your selection is not a perfect fit, you may return eligible items within 30 days of delivery. Please ensure all home decor and furnishings are returned in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repack your items in their original shipping materials to prevent damage during transit, including all tags and documentation.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing